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FAQs
We've gathered answers to the most commonly asked questions to make it easier for you to navigate our platform. If you can't find the answer you're looking for, feel free to contact us!
1. What are the costs of using the platform?
Registration on the platform is free, but there may be fees for listing products for sale or commissions on completed transactions. Detailed information about fees can be found in the pricing section on our website.
2. How can I safely complete a transaction on the platform?
All payments should be made through the secure payment system provided by Spirits Treasure, which ensures transaction protection. We strongly advise against sending money directly outside the platform or sharing your banking details with other users.
3. How do I list a product for sale?
After logging into your account, click on the “Products” or “Auctions” option and then the “Add” button. Provide all required details, such as photos, description, and price. Make sure your description is accurate to attract buyers and avoid misunderstandings.
4. Can I edit or delete my listing after it has been published?
Yes, you can edit or remove your listing at any time by logging into your account and selecting the appropriate option.
5. What should I do if I encounter a problem with a transaction or seller?
If you experience any issues, first try to resolve them directly with the other party through the platform’s messaging system. If the issue remains unresolved, you can report it to our support team, and we will assist with mediation.
6. What are the rules regarding returns and complaints?
The return policy is determined between the buyer and seller. Spirits Treasure does not mediate returns but offers support in case of a dispute.
7. Can I buy and sell products internationally?
Yes, international transactions are allowed, but you must ensure that both local regulations and the laws in the seller’s country permit the sale, import, and shipment of alcohol. Additionally, buyers are responsible for any customs duties and taxes related to international delivery.
8. Does Spirits Treasure handle product shipping?
No, shipping is arranged directly between the buyer and seller. Both parties must ensure that the shipping complies with all applicable laws regarding the transportation of alcohol.
9. How does Spirits Treasure protect my personal data?
Spirits Treasure uses safeguards that comply with GDPR and other data protection regulations. Your data is processed in accordance with our privacy policy and is not shared without your consent.
10. How do I delete my account?
If you wish to delete your account, please contact customer support with your login details. Your account will be removed following our procedures.
11. Does Spirits Treasure verify sellers?
Spirits Treasure requires sellers to verify their identity and comply with all legal requirements for selling alcohol. However, it is the seller’s responsibility to ensure full legal compliance.
12. Can I advertise my products on Spirits Treasure?
Yes, you can promote your products on the Spirits Treasure platform. For detailed information on advertising options and conditions, please contact our support team at info@spirits-treasure.com. Our team will help you choose the right promotional solutions tailored to your needs.
How long does spirits treasure take to approve my auction/marketplace?
Spirits Treasure reviews and approves (or declines) auction and marketplace advertisements within 48 hours. Please note that during weekends or holidays, processing times may take a little longer.
